Assistant Customer Care and Nutritional Advisor

30 Aug 2017
27 Sep 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
This company is looking to recruit an experienced Assistant Customer Care and Nutritional Advisor to offer administrative and technical support as part of their rapidly-expanding consumer services team.

Location: To be based at their head office in Weyhill, near Andover, Hampshire.

The primary function of this role will be to respond to consumer despatch and product queries via phone, email, social media and letter, and carry out other administrative tasks as necessary. Additional tasks will include making small edits to the website and writing content including blogs and FAQs.

--Job Description--
This role will require the ability to constantly prioritise incoming despatch queries and respond to them in a timely fashion

It will involve direct interaction with members of the public, retailers and practitioners to provide and process information in response to enquiries, concerns and requests, most specifically regarding product use, delivery, orders and services, either by telephone, electronically or by letter

Answer consumer care phone line and respond promptly to customer enquiries, answering general technical health queries or passing them to the appropriate department if necessary, e.g. Trade/Sales reps/Export

Handle and resolve customer complaints relating to order and despatch - obtain and evaluate all relevant information to handle inquiries and complaints and update and record all details on customer accounts and complaints log.


Qualifications in customer service training or logistics marketing, English and/or writing may be advantageous but are not necessary

A recognised qualification (degree or diploma) in a relevant complementary healthcare discipline (e.g.: Nutritional Therapy, Naturopathy, Herbalism), or applicant to be studying for such a qualification.

Qualities & Experience

- Knowledge of nutrition and health management strategies acquired via a recognised qualification.
- Significant experience in customer services and administrative tasks.
- Excellent spoken and written English, with accurate spelling and grammar skills.
- Good understanding of, and belief in, the idiom 'The customer is always right'.
- Ability to tailor communications to a variety of audiences.
- Ability to prioritise/sense of urgency with despatch queries
- Excellent administrative skills with good attention to detail and accuracy
- Good organizational skills and ability to meet deadlines.

This is a full-time permanent position, though part-time hours would be considered: 9-3pm daily or 4 days per week.

Start from October/November 2017, or as soon as possible

*** As soon as you have applied you will receive an email with a link to view the full job description on our website ***

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