Customer Documentation Assistant - Full Time

£16480 per annum
30 Aug 2017
27 Sep 2017
Recruitment Genius Ltd
Customer Service
Contract Type
Full Time
This company has been providing market-leading holidays for more than 40 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets - and exceeds - expectations and as a result their valued customers travel with them year after year.

The Position:

They now have an exciting opportunity for a highly motivated and customer focused Customer Documentation Assistant to join the UK's market leading tour operator of escorted holidays by rail. The successful candidate will work in a growing and highly customer centric business in the heart of York's city centre.

Some of the activities that the Customer Documentation Assistant will be responsible for includes:

- The production and dispatch of customer documentation -working with other departments to ensure full details are provided
- Monitoring of the team inbox to take appropriate action for re-sending documentation and issuing duplicate copies to customers
- Taking ownership for sending documentation to our overseas customers
- Assisting with the tracking of stock for documentation and highlight order requirements
- Assist in the development and enhancement of customer documentation by identifying areas and opportunities for improvements
- Conduct outbound calling and responding to email enquiries to ensure customers have all the information they require to make informed decisions on their holiday
- Ability to book UK rail and hotel requirements as and when required
- Liaise with the Deviations team in relation to variation bookings to ensure documentation is correct
- Provide support to other operational teams as required with a cross-functional and flexible approach to work activities
- Perform any other duties assigned by your Line Manager as required, displaying flexibility in the role
- Product knowledge to be up to date
- Actively participate in team and individual training and coaching sessions

The successful candidate should possess the following skills and experience:

- Proven experience of working in a customer focused environment, ideally in the travel industry
- Strong interest in travel with excellent geographical knowledge
- Experience of inbound and outbound call handling
- An assertive, problem solver with a high level of attention to detail and accuracy and developed numerical skills/analytical capability
- Strong organisation skills coupled with the proven ability to meet deadlines
- Ability to work under pressure
- Confident self-starter
- Experience of working in a busy open office environment
- Excellent IT skills including Microsoft systems such as word, excel and outlook
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication
- Flexibility to work extra hours during busy periods
- Good time management skills