Client Success Executive - Outsourced IT Solutions

£23000 - £25000 per annum
29 Aug 2017
26 Sep 2017
Recruitment Genius Ltd
Customer Service
Contract Type
Full Time
Salary dependent on experience

This established and growing Managed Services & Technical Consulting company located in Wapping, London is looking to recruit an IT Customer Relationship Manager / Internal Sales Executive.

- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
- Establish a trusted/strategic advisor relationship at all levels, with each assigned client and drive continued value of their products and services
- Develop, delight, and nurture customers for advocacy
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Proactively monitor usage trends, to measure customer health
- Work to identify and/or develop upsell opportunities and eliminate churn
- Work closely with Sales and Marketing teams, to aid new business opportunities
- Advocate customer needs/issues cross-departmentally
- Gather meaningful product feedback from client base and identify industry trends to help push our solutions forward
- Become a solution expert on the company's complete portfolio
- Conduct presentations and/or training sessions to multiple levels of client's organisation, including Senior Leadership

Candidates must have excellent communication skills both written and verbal. Be self-motivated, have the ability to handle multiple assignments & have a proven track record in customer service

Candidates must possess:
- Prior knowledge of IT services
- Excellent written communication
- Clear verbal communication
- Experience in developing relationships with long term goals
- Ability to identify business opportunities
- Understanding of IT services and how to fit technologies to business outcomes
- A professional attitude
- Excellent time & diary management
- The ability to understand budgets and requirements
- Commercial awareness

Why Join This Company?
Their employee's happiness is important to them, & they put a lot of effort in to this. Their benefits include:
- Private Health Insurance
- Private Dental Insurance
- Funded training scheme
- Time allowed for personal development
- Child care voucher scheme
- Company eye care scheme
- Pension Scheme
- Quarterly staff events
- Friday office takeaways
- 25 days paid leave
- Regular review schedule

At this company, you will not only be joining an exciting & supportive team of technical evangelists, you will be part of a company philosophy that encourages lateral thought, innovative ideas & passion for all things technology. They are committed to finding the right people & developing their potential as much as possible. It's their job to truly invest in you as both an employee & individual in turn improving the company as a business.

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