1st Line Support - Help Desk - Manager

£30000 - £40000 per annum
29 Aug 2017
26 Sep 2017
Recruitment Genius Ltd
Contract Type
Full Time
This company provides internet based Reliability Engineering Products and Services into the Energy market, specifically Power Generation and Oil & Gas. They are a young international company looking to expand their business in the UK, Europe and the Middle East, therefore they are keen to find ambitious Professionals to join their team.

Your primary responsibility will be for the execution of the global Help Desk activities, you will also lead Customer Learning and support activities. This is an operational customer facing position that requires regular interaction with power plant owner/operators and major corporations; providing first line support and information on company products & services, supporting the retention of existing customers and working to ensure customer satisfaction.

If you are a self-motivated, determined individual with strong inter-personal skills who can work in support of the Global Operations Data Centre of one of their key 'blue ribbon' clients then you should come and talk to them.

They will provide the opportunity for you to develop yourself professionally whilst the business expands and encourage you to be in charge of your own career development roadmap.

They offer a generous benefits package, including 25 days annual holiday, a pension scheme with employer contributions, performance related incentive scheme and private medical healthcare.


- Minimum Degree qualified or equivalent 3 years of relevant experience.
- Successful experience in the provision of Customer Service Excellence
- Strong interpersonal skills; friendly & professional demeanor.
- Positive attitude, energetic, flexible and a team player
- Proven Leader who can execute operational customer service best practices (analysis, monitoring and tracking) to achieve service excellence
- Drive and confidence to improve existing process and procedures
- Previous experience in ownership and accountability for core service KPI's
- Previous experience in an IT Help Desk/Service Desk/Service Delivery/Customer Services role
- Familiarity with computers and standard software packages (Internet Explorer, Word, Excel, Outlook, SharePoint etc.)
- Represent the company in an ethical and professional manner and carry out required duties in compliance with prescribed business practices - a behavioral role model for junior employees

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