2nd Line Helpdesk Technician - Outsourced IT Provider MSP

£28000 - £33000 per annum
29 Aug 2017
26 Sep 2017
Recruitment Genius Ltd
Contract Type
Full Time
Salary dependant on experience

This established and growing Managed Services & Technical Consulting company located in Wapping, London is looking to recruit a 2nd Line Helpdesk Technician.

- Provide IT support to end users of multiple contracted businesses remotely by phone or remote control
- Manage customer incidents via Helpdesk Systems
- Deliver superb customer service at all points through lifespan of support ticket
- Liaise with 3rd party suppliers to resolve customer issues
- Maintain technical knowledge base for solutions and processes
- Setup and configuration of desktop devices for customers
- Support all aspects of customer's IT estate including VoIP

Candidates must have excellent communication, & problem-solving skills. Be self-motivated, have the ability to handle multiple assignments & have a proven track record in customer service

Candidates must possess:
- Minimum 3 years' experience in IT
- Must be experienced in outsourced IT or MSP
- Current industry recognised IT Accreditations e.g. Microsoft MCSA, CompTIA A+
- Expertise deploying & supporting MS Server & Desktop O/S including Server 2008/2012/2016, Windows 8/10
- Ability to fully support Apple Desktops
- Experience supporting Office365 Suite
- Understanding of DNS, DHCP, AD & GPO
- Knowledge of network protocols, including vLan & routing
- Knowledge supporting SharePoint
- Support exposure to Azure & other Cloud platforms
- Ability to fully support Virtual Platforms (VMware, Hyper-V)
- Superb Problem Solving
- Excellent communicator
- Commercial awareness
- Excellent knowledge of IT support tools, techniques, & how technology is used to provide IT services.
- Self-motivated with the ability to work in a fast moving environment

Why Join This Company?
Their employee's happiness is important to them, & they put a lot of effort into this. Their benefits include:
- Private Health Insurance
- Private Dental Insurance
- Funded training scheme
- Time allowed for personal development
- Childcare voucher scheme
- Company eye care scheme
- Pension Scheme
- Quarterly staff events
- Friday office takeaways
- 25 days paid leave
- Regular review schedule

At this company, you will not only be joining an exciting & supportive team of technical evangelists, you will be part of a company philosophy that encourages lateral thought, innovative ideas & passion for all things technology. They are committed to finding the right people & developing their potential as much as possible. It's their job to truly invest in you as both an employee & individual in turn improving the company as a business.

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