Customer Operations Director

2 days left

Location
Leatherhead
Salary
£55000 - £65000 per annum
Posted
25 Aug 2017
Closes
22 Sep 2017
Ref
00072758
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Operations
Contract Type
Permanent
Hours
Full Time
This is a great opportunity for an experienced senior customer operations professional to develop their career with an established and growing managed telecoms and IT services specialist.

The purpose of the role is to ensure that, throughout the customer life cycle, the customers' needs and expectations are exceeded. As the Customer Operations Director you will:

- Be a member of the Senior Management Team contributing to business strategy and planning as well as the day-today running of the business.
- Define and implement the businesses Customer Strategy.
- Own Service Desk, Provisioning, Technical Support and Service Delivery Management functions.
- Establish the governance for the Customer Operations team to meet and exceed agreed customer service KPI's and customer SLA's.
- Establish and maintain the necessary service support tools, policies and procedures.

To be considered for this position candidates must possess previous experience in running and developing a similar set of functions within the telecoms and IT industry.

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