Customer Service / Sales Coordinator - Home Based

Location
Birmingham
Salary
£16575 per annum
Posted
22 Aug 2017
Closes
19 Sep 2017
Ref
00072613
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Part Time
This company is the largest supplier to the UK's jewellery industry, offering customers over 18,500 products in various precious metals including silver, gold, palladium and platinum.

They require a Customer Service / Sales Coordinator to join the existing Contact Centre team in Birmingham's Jewellery Quarter on a part time basis (office and home based).

The main responsibilities of the role are:
- To take customers orders and enter the details onto the sales system whilst talking to them.
- To provide comprehensive customer support when dealing with their enquiries.
- To handle customer enquiries by fax, phone and email in a timely manner.
- To promote sales and products by cross and up selling products.
- Report potential sales leads to the manager for follow up action.

The successful candidate:

- Jewellery making knowledge / experience would be highly beneficial.
- Excellent telephone skills.
- Confident communicator.
- Ability to work well under pressure and develop a professional and business like relationship with all customers.
- GCSE's or equivalent in Maths and English.
- Confident communicator.
- IT literate.
- Customer service experience.

Hours of work:
Part Time - including at least 2 evenings as a home worker.
Working pattern to be discussed but will be up to 20 hours per week.

Salary:
£8.50 per hour
FTE £16,575 per annum
Will be pro-rated for Part Time Hours

Benefits:
Up to 26 days annual leave (pro rata), Company Pension Scheme with employer contributions matched up to 8%, Life Assurance, Childcare voucher scheme, discounts on Company products.

A DBS check will be carried out and must come clear to be successful in this position

You must have a solid work history and be able to provide references