Sales & Customer Services Advisor

Location
Poole
Salary
£18000 - £20000 per annum
Posted
21 Aug 2017
Closes
18 Sep 2017
Ref
00072559
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Sales
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This is an exciting opportunity to join a leading specialist supplier of washroom related products and materials to commercial organisations throughout the UK. Due to continued success and as part of their planned growth a vacancy exists for a Sales & Customer Services Advisor at their head office in Poole, Dorset.

The business is a family run organisation boasting year on year growth, ideal for applicants looking for the opportunity for career progression.

Reporting to the Sales Manager, the purpose of the role is to assist in the sales process with the aim of helping to develop and retain new customers.

Working within a dynamic team your responsibilities will include:

- Inbound sales and order processing (No cold calling).
- Responding to customer enquiries.
- Communication with customers through telephone and online contact. Client relationship management.
- Estimating/quoting based on customer needs.
- Chasing Customer quotes and staying in touch throughout projects duration.
- Negotiating rates with customers and suppliers to win orders.
- After sale Project Management including liaising with colleagues to ensure customer satisfaction.
- Client relationship management.
- Customer Service.

Minimum qualifications of GCSE English & Maths at grade C and above is expected, ideally with additional further education qualifications. Applicants should ideally have a background and experience within customer service, sales and working within an office environment. Full IT literacy and proficient use of Microsoft Office suite of products is essential, particularly Word & Excel.

This role is a varied one and a willingness to become involved in other office duties will be required. The ability to liaise and create relationships with customers is essential.

Additional experience and interest in websites and search engine optimisation (SEO) work is particularly advantageous, although not essential.

Experience with working within the sales team of a trade wholesaler would be an advantage.

Salary: £18,000 - £20,000 + Quarterly Bonus.