Customer Care Advisor - German Speaking

10 Aug 2017
07 Sep 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Job Level
Contract Type
Full Time
Location: London, Chiswick

Headquartered in Lehi, Utah, with offices in Australia, Europe, Canada, Japan, and Singapore, as well as farms around the world, this company stays true to their original vision. With their steadfast commitment to essential oil purity, they have inspired millions of people everywhere to experience nature's gifts of wellness, to create abundance as members, and to discover new opportunities for lifelong transformations.

This is an exciting opportunity to join in a fast growing business. You will be will be to work with European Distributors, primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone, email and face-to-face contact and ensuring enquiries are dealt with in a prompt and professional manner.

Key Responsibilities
- Communicate with all distributors by phone, e-mail, or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Review reports on a regular basis and oversee communication to rectify problem orders.
- Identify problems with member accounts and/or orders and solve them accordingly.
- Work closely with the Customer Care Team Leader to meet customer requests and exceed expectations.
- Travel to assigned region to attend conventions, trainings and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Care Team Leader

Person Specification
- Native level German communication skills (both written and verbal)
- Fluent English communication skills (both written and verbal)
- Previous experience working in a customer service/call centre environment.
- Strong customer focus and professional approach.
- Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
- Ability to work effectively as part of a team.
- Ability to learn new systems and processes.
- Positive "can do" attitude.

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