IT Support Analyst

Location
Manchester
Salary
£16000 - £18000 per annum
Posted
08 Aug 2017
Closes
05 Sep 2017
Ref
00071908
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join one of Manchester's newest most exciting cutting edge tech start-ups working with some of the highest profile events in the UK and Europe.

What They Are Looking For:

A talented and enthusiastic IT Support professional who is highly motivated, ambitious and has general computing engineering skills.

It's an excellent opportunity for someone that is looking for a role that is varied. With personal development opportunities on a number of levels and within a number of different areas no two days will be the same.

Responsibilities:
Your day will be split between supporting business customers on our in house applications and also on the office network.
- Provide 1st line technical support; answering support queries via email, phone and in person
- Take ownership of user problems and be pro-active when dealing with user issues
- Respond to enquiries from users and help them resolve any hardware or software problems
- Support users in the use of technical equipment
- Escalate more complex issues which you cannot deal with to other members of the IT team
- Assist the IT development team in the development of its in house software solutions
- Identify, raise and report on defects

Requirements:
- Familiar with supporting online software
- Good attention to detail and organisational skills
- Comfortable working as part of a team
- 1-2 year's commercial experience within a Support/Development environment and an obvious passion for the industry
- Knowledge of Microsoft Server and Active Directory

Desirable but not essential:
- Computing related degree
- MySQL

You will be presented with the opportunity to increase your exposure to development work within a team that can impart ideas and help your skillset grow, along with the opportunity to attend some of their events and festivals.

They do their best to create an engaged and stimulating workplace.

You will be joining a team who all share the same ethos and support each other. Free travel insurance, bike to work scheme, 23 days holiday, regular social activities.
These are some of the benefits provided by a company which is bigger than what you might think.

If you are looking to move into a role where you will have excellent opportunities for growth then they encourage you to apply.