Web Support Executive / Account Manager

Central London
£20000 - £27000 Per Annum + Benefits
01 Aug 2017
29 Aug 2017
Guru Careers
Contract Type
Full Time

Web Support Executive / Account Manager

A tech savvy Web Support Executive / Account Manager (with digital skills spanning HTTP, HTML/CSS and CMSs) is needed to join a leading digital communications agency based in Shoreditch. This is a fantastic opportunity for a Digital savvy Account Manager / Support Exec to progress their career whilst working with a portfolio of leading brands in the UK and Ireland.

With over 2000 global clients, 500 staff and offices across Europe, North America and Asia – Pacific, this innovative digital communications company lead the way in delivering highly effective digital experiences for the world's largest companies. Due to a period of exciting growth they are now seeking a Web Support Executive / Digital Savvy Account Manager to join their talented team.

Joining as a Web Support Executive / Account Manager you will be responsible for delivering the day-to-day management of your client's digital estate (website, social, tools and feeds, webcasting, video, apps). Whether you are liaising closely with clients, internal teams and third parties; training clients on CMSs; attending client meetings; maintaining, monitoring and reporting on digital projects, or anything else, it will be your excellent client facing and technical skills that ensure digital projects are delivered on time, to budget and without hiccups.

To qualify... You should be a Web Support Exec / Customer Support Executive / Digital Project Exec / Digital Account Executive / Digital Account Manager / Senior Account Exec / AM / Client Services Executive / Digital Project Manager / Digital AM or similar with a CV that demonstrates:

  • Client facing experience in a digital environment;
  • Good knowledge of various CMS and technical platforms (such as Sitecore and Drupal);
  • You are comfortable with complex backend work and discussing HTML, CSS and associated terminology;
  • The ability to manage multiple projects simultaneously and work well under pressure and to deadline;
  • You are a strong team player with excellent written and verbal communication skills;
  • You are conscious about quality with a keen eye for detail;
  • Excellent telephone and skype client facing skills.

Some knowledge of Investor Relations and the processes and roles involved with financial reporting and regulations would be advantageous.

In return the Digital Campaign Manager / Customer Support Executive can expect excellent benefits (25 days holiday, subsidised gym membership, cycle to work scheme & more) and a culture that is fast paced, ambitious, and social.