Admin Assistant - Exports

Location
Whitchurch
Salary
£18000 per annum
Posted
26 Jul 2017
Closes
23 Aug 2017
Ref
00071377
Contact
Recruitment Genius Ltd
Sector
Public Sector
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
A Shropshire based ink manufacturing company has a vacancy for an admin assistant. The role involves working a part of a small admin team. The ideal candidate will have experience of working within an office environment, have a confident telephone manner, good attention to detail, and be familiar with standard office software packages such as Word, Excel and Sage Line 50. Experience of working with imports/exports would be a distinct advantage, as the job will involve liaising with customers and shipping agents, and preparing documentation for export orders. The position is based at our head office in Whitchurch, Shropshire.

Key Responsibilities

- Process customer orders and input details onto system (Sage Line 50).
- Ensure customer orders are processed correctly, dispatched on time and that customers are notified of any delays/issues.
- Prepare export documentation for overseas shipments.
- Prepare hazardous goods documentation for air and sea freight.
- Liaise with shipping agents to facilitate overseas shipments.
- Obtain quotes/timescales for shipping and advise customers accordingly.
- Answer telephone, take customer enquiries/orders.
- Reply to customer Email enquiries, or forward to relevant staff where appropriate.
- Download online orders and process onto system.
- Liaise with production to ensure orders are dispatched on time.
- When goods arrive, deliver purchase orders into stock system.
- Assist with chasing up of overdue accounts.
- Ensure customers continue to receive excellent customer service.
- Liaise with production department to ensure accurate information is passed between the office and works in a timely manner.
- Keep work area clean and tidy.
- Other duties as required.

Skills, Qualifications & Experience Required

- Experience of working within an admin-based office environment.
- Experience of preparing export documentation, for air and sea freight shipments is preferred.
- Knowledge of IATA Dangerous Goods Regulations or a current IATA dangerous goods certificate would be an advantage.
- Confident telephone manner.
- Ability to liaise directly with both customers and suppliers.
- Familiarity with Microsoft Word and Excel.
- Experience of using Sage Line 50 or similar order processing system.
- Attention to detail.
- Good standard of numeracy.
- Good written/spoken English.
- To be adaptable and flexible in approach to work.
- Work efficiently as part of a small team.
- Ability to work unsupervised.