Helpdesk / Customer Service

Location
Birmingham
Salary
£14000 - £16000 per annum
Posted
25 Jul 2017
Closes
22 Aug 2017
Ref
00071353
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Job Level
Executive
Contract Type
Permanent
Hours
Full Time
This commercial catering specialist has a vacancy for a Reliable, honest, friendly, outgoing person with a polite telephone manner and good organisation skills to support their existing team.

In a fast paced environment that deals with all aspects of commercial kitchens you will be required to answer calls from clients and log jobs onto a CAFM based Helpdesk System.

The successful applicant will essentially have good interpersonal skills and a basic understanding of Microsoft office, along with the desire to problem solve, commercial catering knowledge would be an advantage.

In return for your hard work and dedication,

They offer 28 days holiday per year including bank holidays (Pro-Rata)
Free onsite parking
Refreshments
Flexible working

Main Activities:

- To provide an outstanding service to clients
- Raising work order requests on a bespoke system
- Chasing same orders to completion
- Inbound and outbound call making
- System administration
- Establishing a constructive relationship with clients and engineers and interact with them according to individual needs.
- Be willing to complete NVQ training modules
- To work as part of a close friendly team of individuals

Person Specification:

Essentials
- A sound understanding of Microsoft office products
- Good interpersonal skills
- Excellent organisation skills
- Excellent Problem solving skills
- Able to work on own initiative
- Punctual

Desirable
- Commercial Catering Knowledge
- Previous experience of Evolution M or Similar CAFM systems
- Knowledge or experience of a helpdesk environment

NB: Bonus may apply after successful completion of probation period of 3 months.

Please note:
- Only candidates eligible to work in the UK will be considered for this role.
- 2 professional/academic references must be given at time of application as failure to do so may result in your application being ineligible.