Sales Order Processor - B2B - Croydon - £25,000

2 days left

Flame Recruit Limited
Croydon, Surrey
23 Jul 2017
22 Aug 2017
Contract Type
Full Time

The company is a B2B corporate office supplies provider and we provide Stationery, Furniture, Marketing Print, Branded Work-wear and Promotional items, Managed Print Services (multi-function printers, fax machines and the maintenance of these), Archiving, Shredding and Recycling.

Our Customer Service Assistants are effectively in-house Account Managers and the main part of their role is to assist customers with queries (by phone, email or 'live chat'), advise when a product on 'back order' or that are out of stock and recommend an alternative.

Sourcing 'special' non catalogue items is also part of your role from alternative on-line suppliers and process manual orders if a customer hasn’t ordered via our on-line ordering system before.

Duties include:-

  • Manage customer queries via telephone, email and live chat
  • Sales order processing
  • Sourcing quotes for 'special’ items
  • Processing back orders
  • Experience required
  • Two years’ B2B sales administrations, customer service or order processing
  • Must have industry experience gained within an office supplies reseller, furniture or janitorial services background
  • Excellent written & verbal communication skills
  • Organised with solid administration skills
  • Ability to prioritise workload
  • Good time management
  • Raising POs / placing customer orders on a back office system
  • Horizon Back office systems experience is highly desirable but training will be provided
  • Attributes
  • Ability to multi-task
  • Industry experience highly desirable although not essential
  • Team player
  • IT literate (MS Office & Outlook)


Salary: upto £25,000

Career progression: Account Manager Position

Hours: 09:30 - 18:00

Holiday entitlement: 20 plus additional days during the Christmas period when the office is closed (typically an additional 2-4 days)

Free on-site parking

The ideal candidate will come from a B2B background in stationery reseller, or manufacturer, furniture provider, janitorial wholesaler and print or promotional merchandise company.

If you wish to apply, please contact Flame Recruit Limited quoting reference 2190.