Senior Fraud Operations Manager

Recruiter
MERJE Ltd
Location
London, South East England
Salary
100000.0000
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time

We are currently working with a pioneering organisation within the Retail industry. The client is seeking an inspirational leader to join their senior management team. Our client is looking for a natural leader who has the ability to manage a large fraud operation whilst installing Service Excellence.

Candidates must come from an established contact centre operation and will have the skills to manage a multi lingual team and have the ability to plan and implement centre strategy and structured processes. Fraud and financial crime experience would be beneficial

Requirements:

  • Team management. A proven track record of managing a sizeable team (circa 100 FTE)
  • Exceptional customer service skills including the ability to recommend alternative business processes
  • An independent problem solver that can make high quality judgments and decisions quickly with excellent organisational skills.
  • Detail-oriented with ability to self-motivate.