Premier Branch Customer Service Adviser - Arabic Speaking (Part Time over 5 days)

Al Rayan Bank
Knightsbridge, London
23 Jul 2017
22 Aug 2017
Contract Type
Part Time

Job Title: Premier Branch Customer Service Adviser

This is a part time role over 5 days working 11am - 3pm

Location: Knightsbridge, London

Salary: £20,000 - £22,000

Al Rayan Bank is a growing, ethical bank with branches across the country and our Operational Headquarters in central Birmingham. As part of the Masraf Al Rayan Group, we've got exciting growth plans and an aim to deliver a professional, first class service to our customers.

We're looking for a Branch Customer Service Advisor to join part of our Premier Branch in Knightsbridge. This is a fantastic opportunity to join our growing bank where we can offer exceptional opportunities for you to make your mark and progress your career.

We offer great benefits including an attractive basic salary, a competitive incentive scheme, private medical insurance and 25 days holiday.

Purpose of the role:

  • To deliver exceptional customer service and support branch operations

Key responsibilities and tasks

Delivering Service & Sales Excellence

  • Work with the Branch Supervisor to ensure the delivery of an excellent and consistent customer service and sales experience for customers
  • Achieve personal performance objectives relating to:
    • Customer experience
    • Sales of products and services
    • Retail discipline
    • Regulatory, risk and rigour standards
  • Understand and promote the Company Mission, Brand and Customer Service Standards
  • Identify when and where to refer the customer to the appropriate area for specialist sales help or advice
  • Contribute towards the achievement of the outlet sales performance objectives

Delivering Operational Excellence

  • Responsible for ensuring satisfactory standard of operational risk and compliance are achieved when dealing with customers
  • Agree targets with Branch Supervisor and be accountable for the achievement of those targets
  • Actively consider transactions to identify Money Laundering and Fraudulent activities
  • Will be required to operate a sterling or other currencies till
  • Readily give support to Branch Supervisor undertaking additional duties when they arise
  • Work closely with Branch Supervisor in managing the ATM, till and vault

Team Work

  • Work closely with the Branch Supervisor and other branch staff as one team to deliver exceptional outlet performance
  • Share knowledge, experience and best practise with other team members
  • Take an active part in team activities
  • Raise the Banks profile by participating in local events aimed at being part of the local community
  • On occasions work at different locations as per business needs

Performance Measures

  • Meeting and exceeding customer expectations
  • Delivering agreed customer service and sales standards
  • Meeting deadlines and accuracy levels
  • Adherence to all regulatory and legal requirements

Competencies, skills, knowledge and experience to undertake the role:


  • Fluent written and spoken Arabic
  • Numeric
  • Good interpersonal and communication skills
  • Good keyboard and PC skills
  • Organised and able to work to strict deadlines
  • Team working
  • Detail conscious
  • Retail experience with proven customer service skills


  • Worked in a regulated environment
  • Banking experience
  • Cash handling experience