FM Helpdesk Manager

Recruiter
Acme Appointments
Location
City of London, London
Salary
35000.0000
Posted
23 Jul 2017
Closes
22 Aug 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

FM Helpdesk Manager is needed to take the lead in a busy facilities management firm in the heart of the City. You must have previous experience of staff management and running a facilities help desk. As FM Helpdesk Manager, you will be responsible for developing and delivering the help desk strategy, and managing the day to day delivery of the service to a wide range of internal and external customers.

FM Helpdesk Manager:

  • Develop and deliver the strategy for the help desk
  • Ensure the team delivers first class customer service
  • Maintain regular and effective communication with clients
  • Directly manage, motivate & lead a team
  • Maintain regular and effective communication with internal colleagues
  • Monitor works conducted/service provided by suppliers
  • Audit and inspect supplier delivery
  • Measure and report supplier performance against agreed SLAs
  • Prepare management reports and attend management meetings
  • Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR
  • Manage the helpdesk database to ensure currency
  • Own, regularly review and if necessary revise processes & procedures
  • Manage supplier management relationship with out of hours service provider
  • Assist the Finance Manager raising fee account

Ideally IOSH or NEBOSH qualified, you must have been an FM Helpdesk Manager with previous experience of staff management and running a facilities help desk. As FM Helpdesk Manager, you will be responsible for developing and delivering the help desk strategy, and managing the day to day delivery of the service to a wide range of internal and external customers.

Due to the number of responses we receive to our advertisements we are unable to respond individually to each application. If you do not hear from us within 7 days you may assume you have not been selected this time - but you are welcome to apply for any future vacancy you feel you are suitable for. Thank you for your interest in Acme Appointments.