Visitor Experience Development Manager

National Trust
Birmingham, West Midlands
23 Jul 2017
22 Aug 2017
Contract Type
Full Time

The Roundhouse is a curious survivor at the heart of Birmingham’s canals: an unexpected space from which to explore the lesser-told stories of a vibrant city - the lives of the boatspeople, lamplighters and horses of Birmingham.

As we embark on the delivery of an exciting project to restore this amazing building, this is a rare opportunity to help shape a new visitor attraction for Birmingham, working with a team from the National Trust (NT) and Canal & River Trust (CRT) as part of our Heritage Lottery Fund (HLF) funded project. Please note this is a 2 year fixed term contract.

What it's like to work here

The Roundhouse is a pioneering partnership between the Canal & River Trust and the National Trust, with funding from a National Lottery grant, to bring an important Birmingham landmark back to life through an innovative blend of heritage and enterprise. In doing so we’ll ensure its future and inspire people to care about and help us protect the heritage of Birmingham.

We are a multidisciplinary team made up of people from both Trusts and working in collaboration with a wide range of partners, stakeholders and local people with the shared ambition to restore the Roundhouse and give it a sustainable future. You’ll be joining the team during an exciting and crucial period in the development and realisation of the project.

What you'll be doing

As the Visitor Experience Development Manager you’ll deliver the vision for the Roundhouse public offer, building on learning from our development and testing phase, and setting up a new visitor experience. Through collaboration, you’ll develop a programme of engagement and activities which attract existing and new audiences, seeking out new opportunities to generate income. Looking to provide inspirational experiences for our visitors, you’ll ensure that the programme is accessible to all and has a diverse appeal that reflects the local area and Birmingham more widely, involving audiences which are currently underrepresented. You’ll build a public offer which is innovative, exciting and sustainable.

Providing inspirational leadership you’ll instil a culture of exceptional service. Working at the heart of the partnership between National Trust and Canal & River Trust, you’ll lead volunteer development, community involvement and partnerships; you’ll be central to the growth of a cultural network surrounding Roundhouse, building a strong and connected offer. You’ll lead interpretation, learning and presentation of spaces as well as the work of the Roundhouse Intern. As a 'creative producer’ of experiences, you’ll work closely with the Operations Manager, ensuring each theme/season is embedded into everyday operations. The creative partnerships created through a co-production, co-commissioning, and a community commissioning approach with local, regional and national partners will make sure our work is part of a wider creative network. You’ll train a team of volunteers to deliver a vibrant and exciting programme with the operational team.

As you monitor the success of your activities, you’ll also take responsibility for managing budgets and governance and contribute to financial planning to achieve stretching targets that will ensure the Roundhouse becomes self-sufficient.

Who we're looking for

With experience in developing creative partnerships and encouraging participation from a diverse range of audiences, you’ll know how to plan activities and programmes to ensure great visitor experiences whilst generating net profit. You need to have;

  • A degree or equivalent in a relevant subject
  • Inspirational leaderships skills with experience of managing a team including volunteers and working collaboratively with wide range of people and organisations
  • An excellent understanding of developing inspirational experiences through partnership working
  • Excellent influencing and communication skills
  • Strong analytical and organisational skills
  • A track record of engaging BME groups, children, 16-25 year olds and families.
  • A track record in designing, delivering and evaluating a programme of events and activities, successfully involving local communities in this process.
  • Involvement in business development including responding to audience insight to improve offer
  • Managing budgets
  • Setting and delivering performance targets

The package

£19,800 pa based on 22.5 hrs pw (£33,000 full time equivalent).

Looking after you

  • Health cash plan - from as little as £2.81 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking