Service Desk Team Manager

Expiring today

Newcastle Upon Tyne, Tyne And Wear
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Our Client is looking to recruit a Service Desk Team Manager to join their Newcastle based team. The successful candidate will be responsible for leading teams of 2nd Line Engineers to meet challenging Service Level Agreements, whilst driving performance and development.

This is an exciting opportunity where you will be responsible for the day to day leadership of the team including managing absence/lateness, driving the team's performance to meet Client SLAs and managing engineer schedules to ensure operational coverage of the support function.

The role will also involve:
* Creating and implementing development plans for team members
* Ensure strict customer SLAs are met on a monthly basis
* Liaise with Functional management & HR to ensure recruitment targets are met
* Incident management for Desktop Service/Active Directory issues
* Investigate, diagnose and resolve potential issues that affect the availability of the Desktop Service

You should have good troubleshooting skills and technical knowledge of the following:
* Windows XP
* Windows 7
* Microsoft Office 2003

You should be a strong team leader and team player with the ability to work under pressure within demanding timeframes. The ability to robustly and effectively manage relationships with other teams/Functional leads is a key requirement for this role.

Due to the business needs of this role the successful candidate must have existing security clearance or be able to attain security clearance. If applicants do not currently have security clearance they must have photographic ID in the form of a passport or driving license, that is in date and reflects the applicants current address. Proof of address would also be required in the form of 2 bills dated within the last 3 months.