Mortgage Administration Assistant

1 day left

Hadrians Recruitment
Newcastle Upon Tyne, Tyne And Wear
23 Jul 2017
22 Aug 2017
Contract Type
Full Time

Hours - Monday - Friday 9:00am- 5:30pm

Permanent Contract

£22,500 p.a OTE - £15,000 base salary

Must pass a credit check

Principle Accountabilities

  • To liaise between the client and the lender to ensure that the mortgage application proceeds quickly and efficiently.
  • To accurately note all actions/communication on the in-house database.
  • Proactively keep all interested parties (Client, Estate Agent, Solicitor, Adviser and lender) updated ensuring that a high level of service is maintained in a professional manner.
  • Maintain positive working relationships with the mortgage advisers.
  • Ensure the completion of Customer Introduction Call within lender specified timeframes.
  • Chase clients and solicitors for exchange and completion dates.
  • Ensure consistent high performance in customer service scores and the review website.
  • To complete all administration in a timely and accurate manner.

Minimum Skill ListCommunication Skills

  • Communicate clearly and concisely, orally and in writing with clients, colleagues and business contacts. A good telephone manner is essential.

Technical Skills

  • Good working knowledge of IT systems relevant to job role
  • Good product/industry knowledge
  • Adheres to company standards and procedures at all times

Personal Responsibility and Drive

  • Prioritises effectively
  • Deadlines are met and work is regularly error free
  • Make confident and effective decisions within the scope of the job role

Working with others

  • Actively participates and co-operates with others
  • Builds effective relationships and contributes to team spirit
  • Negotiates effectively with colleagues and outside agencies

Developing Self and Others

  • Actively seeks opportunities for self development
  • Provides some coaching and support to team members