Front of House Manager

Berkeley Scott
Newcastle Upon Tyne, Tyne And Wear
23 Jul 2017
22 Aug 2017
Contract Type
Full Time

LOCATION: Commutable from Newcastle

SALARY: up to £24,000

(A car is required to get to this location)

Fantastic opportunity to join a beautiful luxury hotel in a fantastic role encompassing management of the front of house / guest service and sales & marketing of this stunning venue.

You will have a warm and welcoming personality, excellent people skills, and be a strong leader of your team with the ability to manage and lead a small team.

We are looking for candidates from a country house or 4 star hotel or above background with excellent people skills and a real passion for sales and marketing.

The Role:
* Responsible for the smooth running of the Front of House Department, including Duty Manager shifts and overseeing the reception team and night porter.
* Ensuring high standards are maintained and guest expectations are exceeded, following up where required
* Responsible for the training and development of your team, recruitment, coaching and one to one appraisals
* Handling any guest complaints and issues that arise on a daily basis
* Apply a sales & marketing strategy to maximise occupancy levels and drive the weddings business
* Ensure an excellent level of customer service and attention to detail is delivered throughout the front of house operation
* Develop relationships with all departments, promoting a good team work ethic

This is a fantastic opportunity to develop your career with a quality and exciting company working for a luxury hotel venue.

Salary / package: up to £24,000 per annum
A car is required for this role due to its location.
Live in / Temp live in can be available

In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.

Berkeley Scott is acting as an Employment Agency in relation to this vacancy.

Berkeley Scott is acting as an Employment Agency in relation to this vacancy.