1st Line Support Engineer

2 days left

Recruiter
Reed - North West, Marketing & Creative
Location
Cardiff, Wales
Salary
18000.0000
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
1st Line Support Engineer | Cardiff | £18k - £20k
1st Line Support – Microsoft – Helpdesk – Service Desk – SLA’s – Software – Application Support

Looking for a career in IT? Want to work in a fun environment that brings out the best in you? If yes, read on…

As a 1st Line Support Engineer, you’ll be providing support to customers as well as employees within the company. Specific duties include:
• Logging and dealing with queries on;
o Software
o Setting up new users on systems
o Administrative tasks
o Logging calls on the ticketing system
o Escalating issues when required in a timely manner
o Ensuring that all calls are effectively prioritised, assigned and responded to in accordance with SLA’s
o Ensuring that all calls are appropriately closed within the SLA’s
• You will also assist with updating and maintaining the service desk system, prioritising and following-up calls and ensuring that users are supported in a timely and effective manner
• You will maintain user security on all systems in liaison with System and Network Administrators

Knowledge & Skillset required as a 1st Line Support Engineer
• Good technical knowledge of both Windows 7/8.1/10 operating systems and Apple Mac on all Microsoft Office Suite applications
• Good technical understanding of Windows Server OS, including supporting a Microsoft Platform in an enterprise environment
• Good understanding of Citrix and other remote access technologies
• Good understanding of LAN/WAN and VLANs
• Team Player, Driven and Proactive
• Willingness to learn and always looking to make improvements
• Ability to work under pressure

Sound like the role for you? Apply below!

1st Line Support Engineer | Cardiff | £18k - £20k
1st Line Support – Microsoft – Helpdesk – Service Desk – SLA’s – Software – Application Support

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