Credit Hire Team Leader

Asure Recruit
Chelmsford, Essex
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Credit Hire Team Leader

Location: Chelmsford

Salary: £25,000 - £35,000 (depending on experience) coupled with an excellent benefits package

Do you have a strong Team Leader experience?
Have you had experience in Insurance Claims or Credit Hire?
Do you want to explore opportunities with a large company?
Would you consider yourself to be resilient and highly motivated?

For this position you will be working in a growing, busy office environment, you will be leading and developing a team of Credit Hire claims handlers. Managing the performance of this team to ensure productivity, quality and customer service goals are maximised.
You will work in partnership with other Team Leaders/Supervisors in communicating and making agreed change happen across the Motor Claims Unit as a whole to support the achievement of business goals. You will also work closely with Technical Experts & Credit Hire Quality Controllers to develop your team to deliver a high level of performance to achieve those goals.

Key Responsibilities:

• Manage a team of Credit Hire Handlers and Specialists.
• Contribute to and ensure direct reports work within agreed processes in order to deliver the business plan
• Measure direct reports performance against KPI's and SLA's.
• Provide support to the Supervisor/Manager and ensure delivery of performance of direct reports in line with departmental requirements and in identifying inefficiencies with processes and procedures and implement changes to achieve improvement
• Manage, motivate, deliver, set & monitor objectives of direct reports within the TP Intervention Team in order for them to carry out their responsibilities and meet agreed service and performance targets
• Undertake regular performance reviews with team members against key targets and objectives in order to identify business and personal developmental needs
• Ensure compliance to company reserving and payment philosophy.
• Handle team technical referrals on a daily basis
• Authorise cheques in an accurate and timely manner, maintaining volume and cheque return data.
• Develop and maintain relationships with key suppliers and Third Party agents, to include the interpretation of MI, and identifying/resolving issues not requiring escalation.
• Complete audits on team members and put development plans in place to address training needs
• Develop teams technical knowledge
• To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly;
• To ensure that DPA, FCA & TCF and other regulatory requirements are met.


• Previous leadership experience in a claims environment is essential.
• Be able to understand and guide handlers with Intervention, Credit Hire and TP Property Damage claims in line with claims practices, procedures and philosophies.
• Demonstrates excellent communication and organisational skills
• Demonstrates good leadership skills
• Strong customer service and resolution skills
• Ability to mentor and train
• Demonstrates a full understanding and ability to implement delivery of department KPI's and SLA's
• Full TP experience in dealing with property damage and credit hire
• Whilst not essential, experience of Personal Injury claims would also be of an advantage