Customer Care Specialist Health Care £17.5K NW London

Recruiter
Inspiring Interns
Location
North London, London
Salary
17500.0000
Posted
23 Jul 2017
Closes
22 Aug 2017
Sector
Education
Contract Type
Permanent
Hours
Full Time

Our client is a UK based medical devices company that specialises in the manufacturing and marketing of products for the primary and secondary healthcare sectors

This a role suitable for a recent graduate. Salary: £17.5k

Day-to-day activities will include:

  • Responsible for introducing new patients to the business through welcome calls and welcome letters
  • Responsible for completing retention calls during specified time frames to existing customers to provide an efficient repeat prescription service
  • To be the primary point of contact for repeat prescriptions between customers and the business through receiving and replying to communications (including telephone calls and emails) in a professional, courteous and timely manner
  • Promote the dispensing service and its initiatives
  • Ensure the patient database is updated with customer details, any special instructions and follow up call dates and responses
  • Assist in the follow up of outstanding prescriptions to ensure the delay in customer service is at a minimal
  • Accurate recording and processing of customer orders on the relevant computer systems
  • Assist in monitoring & entering Electronic Prescription System
  • Assist the Customer Services Department with any duties as reasonable required
  • Working at least 1 Saturday a month (9-12)

The ideal candidate’s personality and qualifications:

  • Good literacy and numeracy
  • Intermediate IT skills
  • Has excellent organisation skills
  • Good communication skills and excellent telephone manner when dealing with customers
  • Excellent attention to detail when listening and placing orders
  • Able to multi-task in a busy, customer service environment
  • Experience in dealing with external customer queries and providing excellent customer service at all times
  • Previous customer service telephone experience
  • Previous administrative work experience processing customer orders and queries
  • Experience of working in a medical or healthcare environment is desirable

What are the perks of working at this company?

  • 26 days holidays, 8 bank holidays, 1 day for your birthday, 2 days after 2 years’ service
  • Pension – Salary Sacrifice /Employer contribution max up to 6%
  • Life Assurance cover
  • Performance related bonus
  • Eye care vouchers
  • Perk box