Junior Account Manager

Expiring today

Kenn, Avon
23 Jul 2017
22 Aug 2017
Contract Type
Full Time

Gordano is an independent software vendor specialising in email messaging, with over 20 years of provenance in this space. Gordano has accumulated a worldwide client base and is expanding into the Software as a Service (SaaS) market.

Gordano is looking for an intelligent, enthusiastic, flexible and motivated individual to become part of our growing company and to support the sales team

• Gordano offers a 37.5 hour working week, based in Clevedon
• Office hours are from 0900 to 1900, Monday to Friday.
• We offer flexible working hours
• Training will be offered as required

We are looking for someone with:

• A professional telephone manner
• A high level of literacy
• Experience in using Microsoft Excel
• The ability to work as part of a team and alone and on your own initiative
• Strong organisational skills
• Some experience of using a CRM system (desired but not necessary)

What you’ll be doing:
• Maintaining relationships with existing customers and ensuring that they are getting the most out of our products via email and telephone channels
• Upselling to existing customers through coordinated campaign activities
• Planning those campaigns - which customers to target and why
• Composing and sending out mass marketing emails to promote these campaigns
• Providing an excellent level of customer service ensuring complete customer satisfaction
• Chasing any outstanding payments
• Researching and writing blog posts relevant to our audience
• Promoting these blog posts via social media channels
• Promoting the GMS brand identity via social media channels
• Liaising with all levels of internal and external contacts including staff, customers and partners

Salary dependent on experience