Head of Professional Services

Study Group
Liverpool, Merseyside
23 Jul 2017
22 Aug 2017
Contract Type
Full Time

Due to growth in student numbers, Liverpool John Moores University International Study Centre are now recruiting a Head of Professional Services. This role will provide the leadership and vision to support sector leading services to students, staff and other key stakeholders. You will play a vital role within the Senior Management Team with the Centre in achieving the delivery of the best possible student outcomes and experience.

You will be responsible for leading and supporting a team of Professional Services staff. Reporting to the Head of Centre, you will work closely with senior colleagues within and outside of the Centre and be accountable for the delivery of exceptional service provision. Critically the successful candidate will need to carefully balance the requirements of the Centre alongside the need for consistency and collaboration with the University and Study Group as a whole.

This person will have leadership and accountability for and direct line management responsibility of a team of staff who will execute and operationalise the development and enhancement plans for the area. Consequently the successful candidate will have recent successful line management experience in a Professional Services discipline and have proven ability to engage in process development and implementation.

Selection Criteria

About you

Qualifications and training

 Bachelor degree or equivalent experience.
 Further management or leadership qualifications would be advantageous.

Experience Required

 Experience of managing staff in an office environment.
 Experience of data management and interpretation, and quality assurance.
 Experience of providing advice, guidance or student support in the context of education or training.
 Experience of developing or delivering initiatives with a strong customer service and results focus.


 Experience of working with international students and an understanding of welfare, well-being and cultural issues which may arise.
 Experience of planning and delivering change or continuous improvement.  Experience of working across, up and down an organisation as well as with external partners and both national and international stakeholders.
 Experience of timetabling and academic data management.

Knowledge and Skills

 Confident in learning and using new student management systems or databases.
 Strong administrative IT skills, in particular advanced Microsoft Excel Skills.
 Meticulous attention to detail.
 Enthusiasm and be a performance-driven team player and leader.
 Strong leadership and organisational skills.
 Works on own initiative and is a good team player.  Flexibility and willingness to work under pressure to deadlines.
 Excellent interpersonal and communication skills with the ability to communicate issues to a wide audience.


 A sound understanding of UK higher education and experience of managing support activity and staff in an international and/or UK further and/or higher education context
 Knowledge of the needs of international students and experience of working with international students.
 Knowledge of UKVI T4 regulations and their implications for international students

Organisational Compliance

Study Group is committed to safeguarding and promoting the welfare of its students, and expects all staff and volunteers to share the same commitment.

The post holder must comply with Study Group policies and applicable laws including those in relation, but not limited to: Occupational Health and Safety; Anti-Discrimination and Harassment; Anti-Bribery and Corruption and those specifically relevant to the position and authority of the job holder.

Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records checks if appropriate.

Interviews will take place w/c 14 August 2017.