Customer Care - Technical Support

Recruiter
Contact Careers
Location
Leeds
Salary
£16185/annum Plus quarterly incentive bonus
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
We have a fantastic opportunity working on behalf of our rapidly growing client in the telecommunications sector. With 19 centres around the world, our client has global reach and a worldwide client base providing customer service and sales provisions to blue chip organisations.

Our client are looking for a dynamic, motivated and forward-thinking individual to join one of their most successful teams. Working on behalf of our client, one of the top tech providers in the UK, the customer care representative will assisting customers across a broad range of queries, from broadband and phone support through to general information. As a consistent award-winner since 1997 for their products and customer service, you will be joining an exciting, bright and progressive team that puts customers at the heart of what they do.

The Role

- Using phone and email communication to assist customers with internet and phone line faults

- Liaising with colleagues, agencies and other providers to resolve tech issues

- Ensuring a quality customer experience

- Striving to give the customer a first time fix, or take ownership to ensure resolution

- Building rapport and empathy with customers

- Helping customers set up their products, move home or change their product deals

- Dealing with any customer issues or complaints diplomatically and effectively

- Working towards customer care targets with every call and email

- Assisting with projects / assignments as required by the department

- Working with and displaying great product knowledge

- Be able to take on board feedback and coaching, in order to develop your skills

- Ensure accurate and timely data input into the appropriate systems across all customer contact

- Explaining processes and procedures effectively to customers

- Complying with all rules and regulations according the company and customer to ensure safe and effective communication

Salary: £16,185 + quarterly performance bonus
Location: Leeds - LS1
Type: Full time, Permanent
Start date: Monday 8th May 2017
Hours: Monday - Friday, shifts between 9am - 9pm + one Saturday every 5-6 weeks

Benefits

- Real and fulfilling customer support - a role that offers you the opportunity to really make a difference

- Bonus opportunities! Advisors are well-rewarded with bonus four times a year for anyone who achieves or exceeds their customer care targets

- Great working hours - only one weekend day per 5-6 weeks, and majority office hours!

- Supportive and dedicated training and improvement - consistent training and development, with frequent opportunities to chat about the direction in which you’d be looking to progress

- Friendly and supportive environment - most of the management have risen through the ranks from customer advisor level, so are looking to do their best to help you succeed!

- Varied working - frequent incentives, days out and staff events - always looking to make your experience worthwhile and exciting

- Great holidays - 23 days plus 5 bank holidays

- Staff benefits package - discounts on products, Stakeholder Pension Scheme, discounted gym membership, healthcare discounts, NVQs and paid training courses plus much more