Cordant Services
St. Albans
23 Jul 2017
22 Aug 2017
Public Sector
Contract Type
Full Time

To cover the M1 Corridor (South) - ideally, candidates will be located in the St Albans /Welling Garden City area.

SALARY - £40k Per Annum

Cordant Security Limited is currently seeking an experienced Regional Operations Manager to manage a warehouse and distribution, operational team, comprising of Operations Managers and Site Managers, resulting in the delivery of excellent service to the client base at all levels of customer contact.

The post holder will be responsible for the quality of all customer care and support the Regional Director in all aspects of service delivery to meet the company's contractual obligations to clients.


* Effectively manage and develop a team of Operations Managers and Site Managers by sound leadership and motivation and identify the potential for future development.
* Have a good understanding of the Regional P&L.
* Establish and maintain client contact and liaison with all clients in the region to forge strong working relationships, ensuring that contractual commitments are met and service delivery maximised developing a strong sense of trust and commitment.
* Develop, monitor and enhance service level agreements and key performance indicators within the contract specification and conduct monthly review meetings ensuring contractual compliance and satisfactory performance against established KPIs.
* To conduct review meetings with all the Operations Managers and Site Managers on a monthly basis, ensuring contractual compliance and satisfactory performance against established KPIs.
* Ensure all documentary evidence from review meetings with Operations Managers / Site Managers is properly recorded and presented to the Regional Director.
* Develop the security knowledge and ethos of organisation with the team and establish security excellence.


* Regularly update the Regional Director of portfolio status and of any issues along with solutions as required.
* Participate, along with the sales team in presentations to clients in respect of selling new tenders and contract reviews and to actively pursue cross-selling
* Deputise for the Regional Director as required.
* Have a good understanding of the disciplinary, grievance and welfare procedures and ensure issues are dealt with in a consistent manner in accordance with HR guidance and current legislation.
* Hold regular team briefings to appraise and to alert personnel of current issues and developments within the company and sector.
* Undertake unannounced site visits to ensure that standards and procedures are maintained.
* Liaise on a regular basis with all clients in the region and establish through site visits a close working relationship in order to identify any concerns or changes in security procedures/requirements and promote best practice across the business.
* In addition to these functions, you may be required to undertake such other duties as may be reasonably requested.
* Ensure regular meetings are held with the Clients within the region participating in Annual Price Reviews and Quarterly Contract Reviews.
* Have a good understanding of Health and Safety, Quality and CSR and ensure full compliance with the company's procedures.


* Proven management experience within the Warehouse & Distribution Sector - minimum of 2 year's experience required
* Previous operational experience within the security industry
* Sound client awareness and commercial judgement
* Flexibility as you may be required to work evenings and some weekends to meet operational requirements
* Excellent decision-making skills
* Excellent interpersonal skills
* Ability to lead and motivate others and be an effective team manager
* Excellent time management and administrative skills
* A good understanding of IT systems
* Be committed to equal opportunities and possess a positive and sensitive approach to the needs of others
* SIA Frontline Licence required in either DS/SG or CP
* Full UK Driving Licence required

Excellent terms and conditions are on offer.

25 days annual holiday pay plus statutory bank holidays, as an incentive we also offer 1 additional days holiday for every full year employed with Cordant Security up to a maximum of 30 days.

Company Car, Laptop, Smart Phone, Company Pension

Cordant is acting as an Employment Agency in relation to this vacancy