Sales Support Coordinator

1 day left

Recruiter
Cordant People
Location
Daventry
Salary
£16000 - £22000/annum
Posted
23 Jul 2017
Closes
22 Aug 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Sales Support Coordinator
Daventry
Full time permanent role
Salary 16-22k

Our Daventry based client is looking to recruit a Sales Support Coordinator to work out of their Daventry HQ.

Working directly alongside the sales team, the role will be to support and manage a retail display management software sold directly into retailers across Europe, Africa and the Middle East. The right candidate needs to be tech savvy with their solution (full training will be given), and must be able to communicate effectively with both end users and distributors, to support clients' needs with features and benefits. Past experience of software development, particular Android, would be advantageous but not essential. Use of online CRM systems and understanding of sales flows in B2B situations advantageous.

The role incorporates the following

Responsible for building a relationship with customers and championing all issues including business, technical, billing etc.

Create and maintain all major customer deliverables (proposals, statements of work, monthly reports) to provide over-the-top customer service and support

Ensure customer issues are resolved and dealt with in an efficient manner

Understand the customer's goals and communicate the customer's interests to the company

Lead regular calls and meetings with customers

Understand the value proposition of our products and services and effectively communicate all offerings to customers with the overall aim of retaining and increasing customer revenue

Working with the external sales team to deliver KPIs

You must have the following skills/experience

First and foremost, a people person

Proven customer support experience

Process-oriented, methodical and organised

Extremely detail oriented

Excellent team working, written and verbal communication skills

Motivated, goal oriented and energetic

Works well in a team environment

Excellent written and oral communication skills

Proficient in all MS Office products including Excel and PowerPoint

Handles deadline pressures well.

Ability to travel across the EMEA region if and when required.

Cordant People is and Equal Opportunities Employer.

CP3

Cordant is acting as an Employment Agency in relation to this vacancy