Sales Order Processor - Croydon - B2B - £25,000

1 day left

Flame Recruit Limited
Croydon, Greater London
£17000 - £25000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
The company is a B2B corporate office supplies provider and we provide Stationery, Furniture, Marketing Print, Branded Work-wear and Promotional items, Managed Print Services (multi-function printers, fax machines and the maintenance of these), Archiving, Shredding and Recycling.

Our Customer Service Assistants are effectively in-house Account Managers and the main part of their role is to assist customers with queries (by phone, email or 'live chat'), advise when a product on 'back order' or that are out of stock and recommend an alternative.

Sourcing 'special' non catalogue items is also part of your role from alternative on-line suppliers and process manual orders if a customer hasn’t ordered via our on-line ordering system before.

Duties include:-
Manage customer queries via telephone, email and live chat
Sales order processing
Sourcing quotes for ‘special’ items
Processing back orders
Experience required
Two years’ B2B sales administrations, customer service or order processing
Must have industry experience gained within an office supplies reseller, furniture or janitorial services background
Excellent written & verbal communication skills
Organised with solid administration skills
Ability to prioritise workload
Good time management
Raising POs / placing customer orders on a back office system
Horizon Back office systems experience is highly desirable but training will be provided
Ability to multi-task
Industry experience highly desirable although not essential
Team player
IT literate (MS Office & Outlook)


Salary: upto £25,000

Career progression: Account Manager Position
Hours: 09:30 - 18:00
Holiday entitlement: 20 plus additional days during the Christmas period when the office is closed (typically an additional 2-4 days)

Free on-site parking

The ideal candidate will come from a B2B background in stationery reseller, or manufacturer, furniture provider, janitorial wholesaler and print or promotional merchandise company.

If you wish to apply, please contact Flame Recruit Limited quoting reference 2190