Jigsaw Staffing
£18000 - £19000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Paralegal (Manchester)

The Firm
My client is a prestigious debt recovery law firm authorised and regulated by the Solicitors Regulation Authority as well as in June 2015 being the first major debt recovery law firm to be fully authorised in the new regulatory regime operated by the FCA. Providing mortgage counselling on behalf of UK banks, insurers, financial institutions, companies and public organisations on all aspects of debt across the UK

The Role
To provide technical and practical support in dealing with debt recovery and litigation actions together with maximising the rehabilitation of mortgage accounts & collection of overdue debt, providing a professional and informative primary point of contact for all customers, clients & third parties whilst maintaining the highest level of customer service.

• Dealing with all aspects of a litigation focused debt recovery process including rehabilitation on behalf of our clients in a mortgage repossession environment.
• Ensuring assigned caseload is managed effectively and in line with client service levels, court processes and internal expectations.
• To process inbound calls and assist customers with overdue accounts to negotiate prompt payment and rehabilitate accounts within defined timescales.
• To record all customer contact accurately on the collections system and update client systems where appropriate.
• Answer client queries and provide status updates/advice in a professional and efficient manner whether this is via email communication or verbally via the telephone.
• Compile witness statements or completion of court documentation as required as part of the recovery process.
• Ensure all work undertaken is in line with internal and client service level agreements.
• Liaise with external third party companies, agents or other representing parties as required.
• Treat all customers fairly, professionally and act within legislation, compliance and codes of practice.

The Benefits
In addition to your competitive basic salary we have an exciting benefits package including a contributory pension scheme, critical illness cover, health cash plan, death in service, discounted legal services, 25 days hols (this increases with length of service), discounted online shopping, season ticket loans, childcare vouchers