23 Jul 2017
22 Aug 2017
Contract Type
Full Time

Working as part of a team, to process a range of licence, registration and permit applications and deal with enquiries from the public, licence/registration/permit holders and their representatives, Members, senior managers, external stakeholders, such as the Police and statutory bodies on a range of licensing matters.

To liaise closely with and provide a range of advice & assistance to Council Enforcement Officers, the Principal Officer Commercial Licensing and the Licensing Manager to ensure the effective operation of the Council's Licensing functions & responsibilities.

- To ensure the efficient & timely processing of all licensing/registration/permit applications that the team is responsible for and the effective maintenance of licence, registration and permit records once issued.
- To maintain accurate records of all supporting and ancillary information to assist in the effective provision of the Council's licensing functions/duties.
- To ensure licence/registration/permit applications are complete in all respects and the correct fee paid. To advertise applications etc. where applicable and to consult with all interested parties e.g. Members, Police, the LFB, local residents groups and other Council Officers, as applicable.
- To provide timely and technically accurate information and advice to the general public on a wide range of general licensing enquiries and to applicants and their solicitors/agents on incomplete applications and progress on complete applications.
- To operate procedures efficiently and effectively, including keeping financial records, filing, scanning, photocopying, collating and preparing documents for dispatch and for committee hearings/meetings etc.
- The ability to prioritise workloads to ensure deadlines are met and that the team and the Council meet its statutory duties with regard to licensing matters

- To check all incoming licence/registration/permit applications, including those made by electronic means, to ensure they are correctly completed and load application details onto the Council's IT database.
- To be the first line of customer contact with applicants or their solicitors/agents with regard to errors on applications.
- To deal with enquiries and take service requests from the general public and liaise with applicants or their solicitors/agents whilst applications are at consultation stage.
- To ensure the timely issuing of licences/registrations/permits where there are no objections once statutory timeframes have elapsed.
- To act as the primary contact between customers and Council enforcement officers, the Principal Officer Commercial Licensing and the Licensing Manager.
- To ensure incoming post and telephone and e mail enquiries directed to the Licensing Team are responded to and dealt with within corporate response times.
- To input and extract information from IT systems, the Internet and the Council web site, including providing statistical reports and information required for Freedom of Information requests and other relevant enquiries.
- To perform administrative functions on behalf of the team in respect of procurement (purchase orders), incoming fee payments, invoices and refunds and other financial documents, stationery ordering and maintain accurate records on behalf of the team in respect of training records, sickness absence and annual leave.
- To maintain and update IT information systems and relevant licensing registers.
- To assist in the training and supervision of new team members, temporary administrative officers, students and work experience placements.
- To represent the Licensing Team at meetings with internal and external customers & stakeholders when required and articulate legal and procedural licensing obligations as relevant.


Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer