Lead Configuration Engineer

1 day left

£45000 - £50000/annum + Benefits
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Lead Configuration Engineer

A high calibre engineer whose primary role is to manage the Product Data Management (PDM) team who are responsible for the delivery of help and support to the users of the PDM tool in a professional manner, to provide technical leadership, coaching and mentoring to PDM users and the PDM team. To provide and maintain the resources required to deliver help on request to PDM users and expand this capability to cover all Configuration Management tools in on site as required. To lead the PDM Help Desk team, set standards for behaviours, provide technical leadership and develop the team members to bring them up to the same standard and efficiency. To ensure delivery of best practice processes and guidance to the PDM users via the PDM Help Desk and at elbow support. To deliver a new PDM Help Desk tool that will record Help Desk requests and monitor progress to completion. The security and quality of data is paramount as it will be used as evidence in company audits.

Location: Luton
Salary: £45,000 - £50,000

Key Responsibility Areas

Lead and develop the resources of the PDM team to enable them to deliver help and training to all PDM users within the UK. To review the forward load and recruit additional staff as the demands on the PDM team grow due to acquisitions by the company.
Provide specialist frontline problem solving, advice and guidance to the PDM team and act as the main point of contact for the PDM tool in the UK.
Provide user support through the PDM team via the PDM help desk providing solutions to incidents raised, while ensuring accurate recording of incidents.
Refer unresolved incidents to the appropriate site PDM Lead and or the CSC help desk as required.
Define, deliver and maintain the four Teamcenter Annual Audits. Keep accurate records of Audits completed and the current status of work in progress.
To collect and deliver evidence of Teamcenter processes to the Law 262 annual audit conducted by an external authority.
Organise and conduct investigations into the tool functionality and produce a report of the findings.
Provide support to User Acceptance Testing of new tool releases and upgrades in accordance with a published test plan.
Ensure that new Teamcenter applications are processed through the Account
Request Management System (ARMS) and that Teamcenter accounts of company leavers are deactivated.
Ensure that new project requests and the maintenance of the project roles and access lists throughout the life of the project are actioned in accordance with the company BMS procedures.
To review the reliability and effectiveness of the current PDM help desk tool and if required recommend a replacement tool that can satisfy the company audit requirements with regard to the security, accuracy and completeness of data that records the progress of a Help Desk call.

Skills, Qualifications & Knowledge Required
Technical or science degree or equivalent with experience and knowledge.
Must have experience leading a team in a managerial role.
Ability to take ownership of a work package; planning and scheduling own workload and the work of others.
Ability to communicate concepts in a non-technical way.
Confidence and ability to challenge/ respond to technical/process issues.
Ability to interact effectively with internal customers and suppliers.
Must have a working knowledge of database organisation and structure.
A working knowledge of Configuration Management would be an advantage but not essential.
An experienced user of Teamcenter Enterprise (not Teamcenter Engineering or Teamcenter Unified) would be an advantage but not essential.
Experience of Process improvement (such as Lean, Six Sigma) would be advantage but not essential