Head of Customer Care

23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Head of Customer Care

Brief Overview

We are looking to hire a Head of Customer care.

Our client specialise in 3D technology solutions. Their award winning software captures 3D data. Their client base is very much focused towards the surveying, engineering and geospatial sector.

We require someone to the lead the development and management of a complete technical support and customer care proposition.

Areas of responsibility will include Aftercare warranties, Out of Warranty Repair Service, Extended Service Plans, Accidental Damage Plans, Trade-In and Stock refurbishment and re-sale.

Experience/Key Skills

* Manage technical aftercare support process including call handling times, response KPIs

* Full financial responsibilities
* Manage Technical Support Engineer Team
* Ensure excellent customer service is provided and maintaining customer relationships
* Experience in customer support and aftersales care
* Essential experience in geospatial market
* Experience using (url removed)
* Experienced in setting and managing KPIs
* Previous experience / knowledge of managing P&L
* Experience in setting up customer support functions and procedures

Other information

If this role is of interest to you or you would like more information please contact Matthew Goodman or submit your application now.

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.

Triad Group Plc acts as an Employment Business for this permanent position