Technical and Media Portfolio Manager

Utility Warehouse
£35000 - £40000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
About us

‘Utility Warehouse’ (a wholly owned subsidiary of Telecom Plus PLC), is the UK’s only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets. We have led the way in the deregulated utilities sector, providing our largely domestic customer base with the unique convenience of a single monthly bill for all their utilities, along with exceptional levels of customer service.

Despite being one of the fastest growing FTSE 250 companies, with revenue of over £740m, you may not have heard of us. This is because we do not advertise. Instead we rely on the 'word of mouth' recommendations of our existing satisfied customers to grow our market share. We have over half a million energy customers and as such, we are considered a ‘large’ supplier in the eyes of the regulator, Ofgem. However, with 2% of the UK market we have a hugely exciting future as we work towards our goal of becoming “The Nation’s most trusted utility supplier, the one you would recommend to your Mum!”

About the role

We are looking for someone to take on a key technical role in a team, leading the development and implementation of multiple projects and change programmes in line with Utility Warehouse’ strategic objectives, business needs and regulatory obligations.

A core function of this role is to manage Utility Warehouse’ (UW) meter and HAN device portfolio, covering On-site Engineering, System Performance, Assurance, Firmware Management and Interoperability, while undertaking Industry Engagement, Relationship Management and advancing the organisations’ learning and understanding throughout the transition to smart metering and beyond.

The role requires a driven Technical Manager with knowledge and experience of Smart Metering. You will be adept at translating technical information for internal stakeholders, as well as, developing new processes and driving change to produce positive outcomes for our members and support the continued delivery of award winning service.

The role will be responsible for working closely with the Energy Projects, Regulation, Operations and Customer Services teams as well as Risk and Compliance, Technology and key external stakeholders. The successful candidate will report to the Head of Energy Programmes.

Key responsibilities include

On-site Engineering - Managing and improving of policies, standards and processes with 3rd party suppliers and installers

System Performance - Analyse and report on Smart system performance and drive change, efficiency and process improvements

Portfolio Management - Management of Device Assurance including CPL, SMDA, MID and CPA, managing full device testing ensuring all devices meet assurance requirements. Manage firmware updates required to maintain the compliance of our metering portfolio. Create and manage the approach used for monitoring calorific values used in our gas meter portfolio ensuring our customers are billed correctly. Identify and lead on the mitigation of metering performance issues to minimise the impact on our customers

Industry Engagement - Keep abreast of outputs from industry groups such as SMOG, Interventions Sub-Group; SMDA working group, Alt HAN, SEC Technical Sub-committee, TBDG and TSIRS (Technical), and engage where necessary

Relationship Management - Establishing manufacturer relationships for all available smart metering technology in the market place. Engage in bilateral DNO, GDN and other industry relationships. Support relevant internal stakeholders to ensure sufficient stock of meter variants to meet the smart rollout programme and customer needs

Learning and Development - Keeping up to date with ongoing industry updates and technical metering equipment, leading on the improvement and updating of technical

knowledge of the wider business, assisting with the understanding of future DCC releases and helping to improve operational efficiency within the portfolio

About you

We are looking for someone with experience of managing technical and metering supplier relationships within the energy industry and has a broad knowledge of smart metering technologies and suppliers. You will need to have experience of managing varied portfolios (preferably for an energy supplier) and have strong interpersonal and communication skills.

You will also need

To demonstrate ownership of issues and find solutions

Strong analytical and numerical skills

Good written, verbal and presentation skills

Proven decision making and prioritisation skills

The closing date for applications will be 30th July 2017