Business Systems/Support Manager

Expiring today

Recruiter
Liberty Resourcing
Location
Victoria, Greater London
Salary
£35000 - £45000/annum
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
My client, a leading educational/training firm based out of London Victoria are looking for a new Business Systems Manager to join the team.

This is an important role leading the future development and day to day management of the customer-facing digital systems, in particular their Booking and CRM systems.

Essential requirements for the role include:

A degree or equivalent Level 4+ qualification

Experience of managing and developing digital systems, particularly CRM and booking systems, within an educational or membership context

Experience gathering and specifying requirements and creating use cases, overseeing their development, carrying out user acceptance testing before release

Experience of supplier management and conducting contract reviews against SLAs to ensure value for money and high-quality service provision

Experience in the strategic planning of digital systems to meet customer needs

Knowledge how to manage and specify public-facing, web-based business systems.

Knowledge of how integrated CRM/databses and websites work together to manage workflows to provide business processes

Excellent communication skills with the ability to communicate effectively with technical and non-technical colleagues

Tenacious and resilient with the ability to identify and deal with problems

Highly motivated and proactive, with excellent interpersonal skills

Able to maintain productive working relationships with external and internal contacts

Accurate with strong attention to detail; calm under pressure, flexible and helpful

Respect for equality of opportunity, diversity and inclusion with practical ideas for their implementation within the scope of the post

Demonstrable experience and ability to work within a high performance environment