Senior IT Support Engineer

Tec Partners
£30000 - £35000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Senior IT Support Technician

My client is looking to hire a Senior IT operation engineer to join my clients Operations team.
You will join a team that proactively monitors and maintains my client's services. My customer utilises a wide range of cutting edge technologies to deliver its services and is actively scaling its global operation to support its growth.

Key responsibilities:

Undertakes diagnosis and investigation to address technical issues or adverse trends.
Acts as a point of escalation for technical issues from Associate engineers and 1st line engineers.
Provides technical mentoring and documentation to benefit the team.
Plays an active role in developing and improving the management
Actively communicates status of issues/events and tracks actions to ensure appropriate audit trail is in place.
Logs and documents all issues and communication and updates stakeholders as required.
High personal integrity, reliability and dedication. Level head, calm and clear thinking, open minded and flexible.
A thirst for learning and continued professional technical development.
Ability to work to deadlines, and possess excellent organisational, oral and written communication skills.
Highly developed communication skills, with an ability to communicate complex issues/problems to non-technical stakeholders.
Experience of Microsoft Servers and Technologies .Net and SQL, virtualization, security, SAN, cloud technologies.
Availability for On Call rota cover.

Please apply with your most recent CV for consideration

Key words - service desk, helpdesk, help desk, 1st line, desktop support, IT technician, IT support, Desktop support, Infrastructure support, Infrastructure engineer, 3rd line support, 3rd line engineer