Service Desk Analyst

2 days left

Brook Street UK
County Durham
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
We are currently recruiting in the Durham area for Service Desk Analyst working within the public sector

To be part of a team which delivers an effective Technical Support Service
The post holder will be responsible for ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteriaTo provide consistent high quality technical support services to the customer base. The service will be undertaken via remote and onsite activities.

Skills required
Relevant experience in a Service Desk Role
Demonstrable understanding of current Operating Systems and Office products
Experience of fault diagnosis and rectification
Sound working knowledge of connectivity of PC hardware, printers and other peripheral devices
Experience of working with, but not limited to
AD User Groups
Organisational units
NTFS security
ITIL methodologies

Production of technical documentation
Hardware and software support
Experience of health information systems such as EMIS, TPP, iSoft
Internet tools and technologies

Essential requirement to the role
Suitable technical professional qualification e.g. ECDL, MCP, ITIL (foundation), CompTia A+ or equivalent experience OR HNC/C with suitable experience