Application Support Engineer Team Lead

Harvard Associates Ltd
£45000 - £50000/annum + benefits & bonus
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Application Support Engineer Team Lead (Banking - Savings) – c£50K + Benefits – Peterborough

“A superb opportunity to move into Line Management in Financial Services.”

Our client is providing a fantastic opportunity for an experienced 3rd Line Application Support Engineer to move into Line Management. You will have already provided team leadership for a small team of Application Support Engineers and this is a stepping stone into full line management.

However, you will remain very much hands on; you will be expected to be The Expert within the Application Support Team and able to provide high levels of expertise when required. You will be responsible for approx. 80 projects + BAU across the team so a calm, unflustered approach will be required

You will be reporting into the Application Services Manager and will be managing a team of 7-8 Application Support Engineers. Leading small teams previously is a must but line management experience is not as the Application Services Manager is happy to provide coaching in this area. You can expect to spend approx. 60% of your time in a support capacity and 40% in a team lead/line management role.

Proficiency level

Strong technically experienced professional with a minimum of three to four years of experience in IT Support
Educated to degree level or equivalent
Experience of supporting COTS applications at 3rd line
Familiarity with ITMS platforms (i.e. HP Service Desk, ServiceNow, BMC etc.), Incident, Change and Problem management
Strong interpersonal skills
Ability to research, understand and document business process flows from an Application perspective
Technical skills: SQL, RDBMS (SQL Server and/or Oracle), IIS or equivalent Web Server, Server Administration (predominantly Windows), DNS and AD
Technical knowledge: Virtualisation, Citrix, Digital Certificate Management, Networking, Integration Concepts (Messaging, FTP, SFTP, ETL, Web Services etc.)
Experience of ITIL
A remuneration package of c£50k is available along with a generous benefits package including 25 days Annual Leave and an annual bonus scheme!

For more information send your CV or call Mike to discuss your experience