Subject Specialist

5 days left

Recruiter
Pearson
Location
London
Salary
£22000 - £26000/annum
Posted
23 Jul 2017
Closes
22 Aug 2017
Sector
Education
Contract Type
Contract
Hours
Full Time
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Background Information:

The Teaching Services team will deliver first class customer service, providing a dedicated and personalised service to our Teachers and Heads of Departments. The subject specialists now directly take all teaching calls directly into the team. The post holder will work closely with the Subject Advisors and wider team in order to gain the skills needed within their role.

Purpose:

To create a comprehensive and coherent first class support offering to our Teachers and Heads of Departments, ensuring that the service we provide is consistent across our portfolio of centres and subjects.

The post-holder will provide our customers with a dedicated transactional resource in order to take in all direct inbound calls and communications from our teaching community, pro-actively driving down on our inbound calls and emails.

They will capture the data, feed this information through to the business and continually improve upon Pearson UK’s ability to predict, prevent and, failing this, resolve Teachers’ queries.

They will also feed into any communication plans or updates on common themes and issues.

The role will support us in our bid to build on our portfolio of customers by providing customer service excellence, ensuring we provide a dedicated level of support to our key subject areas.

Please note, this is a 9 month fixed-term contract position.

Additional Competencies
Essential:
Excellent communication skills - verbally and written
Works with a good degree of autonomy

Desirable:
Experience of Project Management

Previous Experience
Essential:

Experience of Working in a Training, Call Centre or 1st/ 2nd line support role

Desirable:
Examination Board experience across Operational or Customer Service focused teams
Working in Education, preferably with teachers

IT Literacy
Essential:
Good IT skills - Word, Excel, Email (outlook)
Social Media awareness

Desirable:
Ability to work on Internal IT systems - iSERIES/ IQS
Experience in Website re-design