Smart Interventions Scheduler

Expiring today

UK Power Networks (Operations) Ltd
Bury St Edmunds, Suffolk
£24176 - £31863/annum & Benefits
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
We also provide the following additional benefits:

- Annual leave 25 days
- Personal Pension Plan – Personal contribution rates of 3%, 4% or 5% (UK Power Networks will make a corresponding contribution of 6%,8% or 10%)
- Sick leave goes up with length of service.
- Tax efficient benefits: cycle to work scheme, childcare vouchers
- Season ticket loan
- Occupational Health support
- Switched On – scheme providing discount on hundreds of retailers products.
- Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
- Discounted access to sports and social clubs
- Employee Assistance Programme.

UK Power Networks owns and maintains electricity cables and lines across London, the South East and East of England. We maintain and upgrade power equipment as well as move and connect new electricity cables.

UK Power Networks is the first company to win the prestigious Utility of the Year Award two years running and was named one of the top large companies (Sunday Times Top 30) to work for in the country for the third successive year.

Job Purpose:

We currently have an opportunity to join an exciting team in Network Operations Directorate on a Smart Metering Interventions Project. The role will be responsible for scheduling the delivery of smart interventions and administering the delivery of industry Service Level Agreements (SLA’s). To enhance operational effectiveness, safety and efficient utilisation of resources by working within a regional scheduling team.

Job Dimensions:

- Working in a team of schedulers at the main regional office
- Communicating with Customers, Suppliers, DSTS, Jointers and Engineers to enable an efficient programme of work.
- Managing the end to end administrative process to ensure work is programmed an updated to ensure systems are updated.
- Utilising daily reports to ensure work is appropriately prioritised to meet service level agreements
- Working with SAP CRM, PM, MRS, Enmac, Netmap and other appropriate it systems required to deliver the work and ensure records are updated appropriately.
- Providing reports as necessary to ensure all stake holders are appropriately informed
- Identify opportunities for improvement and work with colleagues to deliver initiatives.
- Build strong working relationships with other teams both within UK Power Networks and external supplier and meter operator partners

Principal Accountabilities:

- Safe and effective scheduling of all direct and contractor field resources to ensure maximum utilisation and productivity
- Exceeding industry SLA targets to create a best in class environment.
- Contacting customer through various media to minimise the lead time to work completion
- Utilisation of the MRS Planning Board to ensure the most effective deployment of staff, minimising travel and maximising efficiency
- Use of the ENMAC Trouble Call System, dispatching and scheduling faults staff where required.
- Owning and managing the jeopardy reports to prioritise daily work routines.
- Liaison with field staff and updating of Enmac/MRS in a timely fashion to ensure our customers are given accurate and useful information
- Supporting the area team in the construction and processing of work orders in SAP (CRM/PM/MRS)
- Recording of annual leave and other absence for all field based staff in the area.
- Raising and processing of purchase orders using SAP, including the generation of management reports.
- Liaison with Local Authorities and contractors to ensure compliance with Section 74 of the New Roads and Street works Act
- Scheduling of work and holidays etc. into SAP, providing an efficient schedule in terms of staff utilisation for all work types within the Area.
- Working with Team Leaders and the Performance Manager to ensure that costs are correctly allocated to jobs allowing them to be closed down in a timely manner.
- Agile programming to meet short notice changes in work programmes.
- Checking completed work reports and IIP record updates are fit for purpose updating I.T systems, and assisting in resolving missing information for network records.
- Ensuring that customer queries and issues are addressed professionally and in a timely manner, referring difficult complaints to the Operations Manager or Performance Manager as appropriate.
- Providing day-to-day operational reporting, ensuring it is collated accurately and distributed in a timely manner, and managing visual representation of this information within the regional office
- Assisting in the provision of financial reports for the Area by the preparation of SAP reports to enable the control of finances within the team
- Assisting with the pre-arranged supply interruption process – printing letters and collating all paperwork at the end.
- Assisting with the production of Utility and HV/ LV plans.
- Ensuring that Electricity Guaranteed Standards are adhered to and correctly recorded

- Identification of opportunities for improvement in performance, implementing or recommending change.
- Willingness to carry out a storm role during system emergencies.

Knowledge, Skills, Qualifications & Experience:

The following knowledge, skills, qualifications and experience are beneficial to this role:

- City & Guilds 2339
- Good level PC literacy, with the ability to learn and use a variety of systems (e.g. Enmac, SAP, Netmap) with fast and accurate keyboard skills.
- Good customer facing skills with the ability to manage and resolve customer issues and queries.
- A basic understanding of the Network and the various types of jobs undertaken would be an advantage
- Ability to work in a pressured environment as part of a highly focused team.
- Ability to work co-operatively with others to achieve shared goals and optimise the contribution of all members of the team.
- High HS&S awareness and builds into all decision-making

- Self-motivated, with a strong drive to succeed.

- Able to make a contribution to most engineering network, or business, redesign processes.

- Exercise good self-discipline and loyalty to the organisation. Clear sense of duty, conscientious and generally conforming to the team decision.

- Very keen to set out what work etc is needed to be done and record/ monitor progress. Sound administrator, working accurately and thorough
- Letter writing skills.

Measures of Success:

- Meeting the Regional SLA’s for Smart Interventions
- The timely production of an efficient work schedule for the Area
- Cost efficiency meeting the required Unit Cost targets.
- SAP,Enmac and MRS updated in a timely manner.
- Sufficient cover as annual leave is authorised in line with agreed procedure.
- Delivery of mart Intervention productivity targets.
- Effective utilisation of resource across the business unit.
- Meeting Supplier Satisfaction Survey targets
- Meeting Customer feedback scores in line with broad measure targets
- Meeting CI and CML stretch targets
- Cost meets agreed stretch budgets
- Staff score positively in staff surveys
- Safety performance with 0 LTI’s.
- Reputation with Supplier Meter Operators Local Authorities and the media