Technical Service Manager

Westerland Ltd
Glasgow, Glasgow City
£50000 - £60000/annum + Bonus, Car, Laptop, Pension, etc
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Technical Service Manager
• Vacancy Due To Company Growth
• Competitive Salary With Excellent Benefits
• Scheduled Interview Slots Available

We are actively recruiting for a Technical Service Manager to join an exciting & growing business based in Glasgow. Working from their head office this role will see you leading 5 managers with a team of 70 below you. This role will come with a company vehicle, mobile phone & laptop and will involve regular UK travel as well as international travel on occasion.

The ideal candidate will need a technical or engineering qualification, have experience managing large teams remotely as well as managing managers and experience launching new products into customers. Some of the industries that will be typically considered for this role are: White goods, EPOS, Ex Forces, Vending machines & food machinery

Typical Duties of the Technical Service Manager:
• Manage the existing Service Centre and the Repair Centre.
• Work directly with customers detailing the roles, expenditure and works being carried out in our accounts, both in stores and in the Customer Head Office.
• Manage budgets, staffing, team leadership, transition to manufacturing, transition to service, and cross functional interactions.
• Manage 5 senior staff comprising of line managers and senior individual contributors.
• Manage a large team both on site and remotely.
• Take full P&L responsibility and be expected to identify and maximise all opportunities through drive, enthusiasm and the ability to deliver a flawless service to our customers.
• Research and development activities around products will also play a part in the role.

Skills / Knowledge
• Engineering qualification
• Excellent written and oral communication skills.
• Ability to transition R & D activities to Production and follow through to the field based staff
• Thorough understanding of product life cycle from design through production, service and sales.
• The ability to lead managers and staff, both local and remote.
• Drive effective and strong performance management and hiring practices.
• Ability in coaching and mentoring of teams

Salary: Circa £50,000 – £60,000 DOE + Bonus + Car + Phone + Laptop + Healthcare + Pension

Location: Glasgow

For further information or to fast track your CV, please contact Calvin Krause at Westerland Recruitment Ltd – (Apply online only)