Aftersales Manager

Holt Recruitment Ltd
£45000 - £70000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Our client a franchised car dealership with a busy service department are seeking an Aftersales Manager

Location: Kent

Salary: £45k basic £70k OTE

This is an excellent Opportunity to work for one of the largest dealership groups in the UK.

Looking for a driven and motivated individual who has experience in managing and directing a team.

Highly popular brand to work for.

Role Requirements

* At least 5 years' experience in managerial role in a customer oriented department
* Experience of working in a target driven environment
* Experience of developing and monitoring budgets
* An understanding of marketing processes and development of pricing strategies
* Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties

Key Responsibilities

* Meet key performance indicators and targets for the service and parts departments
* Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates
* Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability
* Work with team to develop understanding and implementation of customer focused environment, setting clear objectives/targets
* Respond promptly to any customer complaints and ensure timely and correct resolution
* Liaise with external companies to ensure good working relationships are developed
* Maintain rigorous control of Department costs, stock and budget
* Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
* Recruit, coach and appraise team to ensure they are operating to full potential
* Ensure that company standards are followed in relation to control of funds, premises, vehicles, and other company resources
* Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.

Please call HOLT Recruitment on (Apply online only) or (Apply online only) with any questions