Automotive Service Reception Manager

Progress Recruitment Solutions
West London
£35000 - £50000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Automotive Service Reception Manager
West London
£35k Basic, £50k OTE
4 Day Week - 1 in 4 Saturdays 8am-3pm

We are currently seeking to recruit an experienced Service Reception Manager on behalf of our client's automotive main dealer in West London. This is a rare and exciting opportunity for a career-driven, energetic individual to join a leading and successful brand.

The purpose of the role is to supervise the Service Front Counter, managing and motivating a team of Motor Trade Service Advisors to follow a structured process in order to maximise Customer Service Satisfaction. This is a very exciting opportunity to work for a fantastic brand, however will be a highly demanding job requiring someone with energy, resilience, the ability to calmly and effectively resolve complaints (and do the best job possible to improve processes to avoid complaints!) and good man-management skills.

Working in an extremely busy and demanding environment, you must have a 'backbone of steel' when it comes to effectively managing customer complaints. The role will be reporting to, and assisting, the Service Manager.

Candidates should:
Work well under pressure
Be a strong team member
Have excellent interpersonal & communication skills
Have Automotive Service experience

To apply or for further details please contact Rhiannon Stones at Progress Recruitment Solutions (UK) Ltd quoting job ref PRS12631

Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however if you have automotive experience we will keep your details on file and contact you should a vacancy arise that matches your skills and experience.

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