Legal Ombudsman
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
We are always looking for new talent to join our customer facing teams to provide an exceptional Ombudsman service.

We want to create a talent pool of candidates that have passed our selection process, which means that there may not be an immediate vacancy and you would be placed on a holding list and offered roles as vacancies arise.

If you have applied and/or been through the selection process for an Investigator or Assessor post in the last six months please do not re-apply.

Investigators £28,530 per annum starting salary

As an Investigator you will act as the first point of contact for members of the public who have a complaint. You will be expected to use a wide range of skills to assess the complaint and attempt to facilitate a fair resolution informally, preferably by telephone, or through a written report.
We receive complaints covering any legal area, with varying levels of complexity and from a diverse range of people. The ability to analyse detailed information, get to the heart of the matter and explain to people with differing degrees of understanding is key.

You must be able to demonstrate your ability to negotiate and agree realistic outcomes and timescales for all parties and be able to use your judgement to decide on the approach to reach an appropriate conclusion to the complaint.

You will be expected to effectively manage a caseload of complaints at various stages of the complaints process, working with stretching targets and competing demands.

If you would like to find out more please read the job description, to apply please submit a supporting statement of no more than two pages detailing how you meet the essential criteria in the job description. We will not accept CVs as a form of application.

This is an open advert and applications will be reviewed as soon as possible, we may close this campaign should we received a high volume of applications