Helpdesk Administrator –Chingford–Temp to Perm

Linton Recruitment Solutions Ltd
Chingford, Greater London
£20000 - £25000/annum
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Helpdesk Administrator –Chingford– Temp to Perm

An exciting position has become available for an immediately available Helpdesk Administrator with an enhanced DBS, working for a leading service provider.


Hours: 9.00am-17.00pm

Role Overview

·Being first point of contact for incoming telephone calls and service requests.

·Logging work order requests and inputting details into a concept system

Sorting and dispatching calls to engineers, sub-contractors and site managers based on the correct skills sets, geographical location and service delivery arrangements.

·Re-plan and reassign work as required to manage workload and priorities.

·Plan daily workload for engineers using available systems.

·Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet demand.

·Organise planned maintenance for engineers, sub-contractors and site managers.

·Raise purchase requisitions and/or purchase orders.

·Ensure compliance with statutory and company procedures, across all functions

Administration duties

·To comply with Company procedures to ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment.

·Escalate any complaints as required and support continuous improvement to reduce levels of customer complaints.

Personal Specification

·Ability to multi task in high pressured environment

·Excellent organisational skills

·Good general IT skills (Microsoft Excel/Word/Outlook)

·Previous experience working in an office environment and for service provider in customer facing role

·Excellent customer service skills

·Able to prioritise and manage own workload

·Good at problem solving, Logical

·Previous administration/scheduling/helpdesk experience

Enhanced DBS