IT Helpdesk Support

3 days left

Recruiter
Exectec
Location
Bristol
Salary
£20800/annum Pension, free parking
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
IT Helpdesk Support

Bristol

Starting salary: c£20,800 + Bens!

Permanent

This modern, forward thinking company based on the outskirts of Bristol is seeking to add an IT Support Consultant to its specialist, bespoke software support team.

So what will you be doing?

My client's bespoke software is provided to and utilised daily by organisations up and down the country, from small businesses to country spanning enterprises.

When there are issues with the software, or user created errors that need resolving, first it will be reported to the Customer Support team who will take a full log of the error. Then, once logged, it will be passed to you, the IT Support Consultant, to provide a timely, efficient solution to meet the customers needs; within the bounds of the software capability.

Full training on the software, solutions & regularly encountered problems will be given.

So who are we looking for?

* Previous IT support experience
* GCSE B or higher in Maths
* Bright, logically minded
* Loves problem solving with the determination to defeat all obstacles
* Clear communicator
* Customer service experience

Some of the software training will be carried out at an alternate location in Somerset, therefore a full & clean driving licence is a must.

Package:

* Free parking
* Workplace pension
* Additional pension contribution and / or private health-care available
* Generous pay rises likely after successful completion of probation period