FreePBX Service Technician - Bracknell - £30-45k DOE

Expiring today

Recruiter
Bond Williams
Location
Bracknell
Salary
£30000 - £45000/annum
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
PBX Service Engineer required in Bracknell to support thoer Sales Engineering and external Customers:

Provide Installation and Implementation activities for Professional Services;

Provide Technical Support Customers;

* Normal Business Hours
* Provide day technical assistance to Customers on the product portfolio;

* By telephone
* By Case Management System
* Forums and Remote System Access
* Rotational On-call Availability

* Maintain a high level of technical knowledge on specific products
* Maintain & improve technical knowledge of industry related topics
* Work with 3rd party SW companies to isolate software problems

Knowledge and Skills

* In-depth understanding of customer service
* Excellent communication skills, verbal and written
* Excellent technical troubleshooting skills using a methodical disciplined approach
* Superior interpersonal skills
* In-depth knowledge of SIP Protocol-VoIP Telecommunications, computers, networking (Voice and Data), LAN/WAN data networking architectures and routing protocols, IP Telephony Architectures
* In-depth knowledge of Asterisk or FreePBX
* Working knowledge of Linux and associated repositories.
* Working knowledge of traditional telecommunication technologies, such as T1, PRI, ISDN, SS7, Analog FXS/FXO and others
* Proven advanced troubleshooting skills on telephony, data, computers and their applications
* Ability to handle demanding customers, serious technical problems or product issues resulting in stressful situations
* Ability to interface tactfully and effectively with external customers at various technical and management levels
* Must be a self-starter, possess good organization skills, and the ability to multi-task
* Spanish language skills are beneficial

Education and Experience

Bachelor's degree in Engineering or Applied Science with 2-4 years telephony and/or computer experience or equivalent combination of education and experience.

OR

Technologist in Electronics or Computer Science with 3-5 years telephony or computer experience or equivalent combination of education and experience.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency