Residential Support Worker - Mental Health

London, Greater London
£10.03/hour + Benefits
23 Jul 2017
22 Aug 2017
Public Sector
Contract Type
Full Time
Situated in North West London, Sidney Corob House is a registered care home for Jewish adults with moderate to severe mental health issues. The home offers specialist care packages for those with high care needs, providing full personal care, domestic support, support with medication and escorts for appointments and outings, including support packages for those who have been finding it difficult to cope in the community, providing a safe but unobtrusive environment where they can develop or maintain their daily living skills and independence, with the option of support on hand if it is needed, and a Rehabilitative care package for people who have experienced recent difficulties and need time to stabilise and regain their confidence and skills before returning to the community. In addition, a range of therapeutic activities such as art therapy, developing cooking skills, current affairs, growing vegetables and fitness training are offered.

The Role

The role of the residential support worker is to ensure that all residents receive safe, supportive, and dedicated care within an environment that maximises their independence, dignity, choice, and maintains close links to the Jewish Community, through promotion of residents’ choice, wellbeing, and protection through the ideals and values of Jewish Care, Skills for Care Guidance, National Care Standards, and the GSCC Code of Conduct. The role holder has had experience and a good understanding of the nature of working with vulnerable adults with a variety of challenging mental health conditions. The home offers a 24-hour service, and the post holder is required to work flexibly as the work requires varying shifts, 8 - 10 hours per shift including regular evening, weekend, and night work (both sleeping and waking nights).

Principal Accountabilities / Responsibilities

To deliver person-centred care, and act as a key worker, to individual residents, to meet their personal, physical, social, and psychological needs, in accordance with National Care Standards, GSCC Code of Conduct and organisational values to ensure the wellbeing of residents and staff to agreed standards, including supporting residents’ with their personal care, domestic duties (resident’s bedrooms and communal areas), providing an adequate well-balanced diet, and ensuring that the residents’ lead as full a life as possible by assisting and organising, if required, with arranging social activities that support their social, emotional and spiritual needs.

To show an interest and awareness of mental health issues and diagnosis, and in addition to the personal physical and social care provided, proactively engaging with and motivating residents’ as appropriate to their diagnosis and needs.

To remain alert and attentive to the needs of the residents throughout the shift, to ensure their requirements are met at all times, including responding effectively to all calls and alarms, responding to residents’ who may have sleeping issues throughout the night, making drinks and providing emotional support and company by engaging with the resident concerned, to make sure the environment is prepared for the morning shift to ensure residents’ needs are met, and ensuring the well-being and safety of the building by carrying out regular checks.

To contribute to the preparation of care plans, in consultation with staff, residents, family and their advocates, their updating and review by the care team, to be relevant to each individual resident’s needs.

To ensure administrative duties are completed in accordance to the organisational standards aiming to achieve best possible practice, including the compilation and presentation of reports, assessments and monitoring of care plans, as well as attending reviews to organisational standards.

To coordinate and support colleagues as and when required ensure the needs of the home are met, including handover periods to ensure the smooth running of all shifts, day and night.

To ensure that all residents have an equal opportunity to enjoy a friendly, homely and stimulating atmosphere within the home, encouraging well-being, individuality and independence.

To work positively with a multi-cultural team, and to treat everyone with warmth and kindness, including consideration, compassion, and sensitivity towards all, ensuring that excellent care is provided at all times.


* Health and Social Care NVQ minimum Level 2


Demonstrable knowledge and understanding of mental health issues and diagnosis.

Experience in engaging and motivating clients with mental health issues in a similar environment, preferably in the residential section.

Experience of providing personal care, administering medication, and carrying out risk assessments in a similar role, paid or voluntary.

Experience of working with people with challenging or anti-social behaviour.

Experience of working in a multi-culturally diverse environment.


Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day's annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.


Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community's physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more.

We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services.

We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, The Investors in People Gold standard and the Customer Service Excellence Standard