Arcade Manager - North of London - Leisure & Gaming - £25,000 + Bonus

1 day left

Recruiter
COREcruitment International
Location
London, Greater London
Salary
£25000/annum + bonus
Posted
23 Jul 2017
Closes
22 Aug 2017
Contract Type
Permanent
Hours
Full Time
Arcade Manager – North of London – Leisure & Gaming - £25,000 + Bonus

Salary: £25,000 +

Location: North of London

Your tasks and responsibilities …

* To create and work with the General Manager in Club on an Arcade business plan to maximize growth and profit
* Working with colleagues in support centre and operations and implement marketing and other activities flawlessly in conjunction with the Club’s General Manager
* To create, develop and implement new ideas on acquisition of new customers
* Deliver exceptional customer service to every customer throughout the club, measured through Key Performance Indicators such as BFI and customer feedback
* To ensure that regular customers are tagged and VIP’s are identified and have their visits personalized
* Manage the Slots Host to ensure that the Machines Arcade is clean and presentable always, in line with company standards
* Continually develop your knowledge on the games we offer to be able to engage and motivate the Slots Hosts in our product offering.
* Demonstrate how to enjoy the games on offer using your excellent machine knowledge, explaining key features, stakes and promotions
* To continually undertake competitor visits within both the local and wider market place
* Provide new member tours with clear, exciting and engaging explanation of what’s on offer and to continually ensure that the Slots Hosts are doing the same
* To manage local promotions with the General Manager and to measure their success factors in ways of increased and repeat visits
* To ensure the Machines Hosts are up to date with all marketing offerings that have been sent to customers
* To fault find and fix machines where possible in the first instance to minimise downtime
* Always keeping our licensing objectives at the forefront to ensure we remain compliant as a business
* Dealing appropriately with any potential confrontational situations
* To reduce outstanding incidences by half
* To ensure that collections completed and that machine variances are limited

Your knowledge and experience …

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You will thrive off busy and noisy Arcades

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You will be a great motivator and leader for our Machines Hosts

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You will be bringing the passion and experience of working with Slots in a similar environment and level

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You’re great at working efficiently with others

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You adapt well to change and you’re flexible in your approach to work

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You constantly offer your support and guidance where you can

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You have strong organisational skills and you’re great at multitasking

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You’re a whiz at working with data and numbers

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Your tech savvy and can use social media as a useful marketing tool