Arcade Manager - North of London - Leisure & Gaming - £25,000 + Bonus

1 day left

COREcruitment International
London, Greater London
£25000/annum + bonus
23 Jul 2017
22 Aug 2017
Contract Type
Full Time
Arcade Manager – North of London – Leisure & Gaming - £25,000 + Bonus

Salary: £25,000 +

Location: North of London

Your tasks and responsibilities …

* To create and work with the General Manager in Club on an Arcade business plan to maximize growth and profit
* Working with colleagues in support centre and operations and implement marketing and other activities flawlessly in conjunction with the Club’s General Manager
* To create, develop and implement new ideas on acquisition of new customers
* Deliver exceptional customer service to every customer throughout the club, measured through Key Performance Indicators such as BFI and customer feedback
* To ensure that regular customers are tagged and VIP’s are identified and have their visits personalized
* Manage the Slots Host to ensure that the Machines Arcade is clean and presentable always, in line with company standards
* Continually develop your knowledge on the games we offer to be able to engage and motivate the Slots Hosts in our product offering.
* Demonstrate how to enjoy the games on offer using your excellent machine knowledge, explaining key features, stakes and promotions
* To continually undertake competitor visits within both the local and wider market place
* Provide new member tours with clear, exciting and engaging explanation of what’s on offer and to continually ensure that the Slots Hosts are doing the same
* To manage local promotions with the General Manager and to measure their success factors in ways of increased and repeat visits
* To ensure the Machines Hosts are up to date with all marketing offerings that have been sent to customers
* To fault find and fix machines where possible in the first instance to minimise downtime
* Always keeping our licensing objectives at the forefront to ensure we remain compliant as a business
* Dealing appropriately with any potential confrontational situations
* To reduce outstanding incidences by half
* To ensure that collections completed and that machine variances are limited

Your knowledge and experience …

You will thrive off busy and noisy Arcades

You will be a great motivator and leader for our Machines Hosts

You will be bringing the passion and experience of working with Slots in a similar environment and level

You’re great at working efficiently with others

You adapt well to change and you’re flexible in your approach to work

You constantly offer your support and guidance where you can

You have strong organisational skills and you’re great at multitasking

You’re a whiz at working with data and numbers

Your tech savvy and can use social media as a useful marketing tool